Shipping Policy
At OSGEAR Shop, we are committed to providing a reliable, discreet, and transparent shipping experience for all customers. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Customers will receive an order confirmation email once their purchase has been successfully placed.
Shipping Regions
We currently ship to select locations within the United States, United Kingdom, and European Union, subject to local regulations and carrier availability. Availability may vary by product and destination.
Shipping Methods & Delivery Times
We partner with trusted domestic and international carriers to ensure secure and timely delivery.
Estimated delivery times:
- United States: 5–10 business days
- United Kingdom: 5–10 business days
- European Union: 7–14 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or public holidays.
Discreet Packaging
All orders are shipped in plain, unbranded packaging to protect customer privacy. No product details or company branding will be visible on the exterior of the package.
Shipping Costs
Shipping fees are calculated at checkout based on the destination, shipping method, and order size. Any applicable charges will be clearly displayed before order confirmation.
Tracking Information
Once your order has been shipped, a tracking number will be provided via email when available. Tracking updates may take 24–48 hours to appear in the carrier’s system.
Customs & Duties
For international shipments, customers are responsible for any applicable customs fees, duties, or import taxes imposed by their local authorities. OSGEAR Shop is not responsible for delays caused by customs clearance.
Incorrect or Incomplete Addresses
Please ensure all shipping details are accurate at checkout. OSGEAR Shop is not responsible for delays or losses resulting from incorrect or incomplete address information provided by the customer.
Lost or Delayed Shipments
If your order is significantly delayed or appears lost, please contact our customer support team. We will work with the carrier to investigate and assist where possible.
Contact Us
If you have questions regarding shipping, order status, or delivery, please contact our support team through our website. We are here to help and ensure a smooth shopping experience.